Service Delivery Policies

Intake and Referral

Policy Context

This police relates to Standard or other external requirements, Legislation or other requirements, Contractual Obligations, Community Care Common Standards NSW Disability Standards, NSW Disability Services Act (1993)

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Client Records

Policy Context

This police relates to Standard or other external requirements, Legislation or other requirements, Contractual Obligations, Community Care Common Standards NSW Disability Standards, Privacy ACT 1988, Australian Privacy Principles...

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Compliments and Complaints

Policy Context

This police relates to Standard or other external requirements, Legislation or other requirements, Contractual Obligations, Community Care Common Standards, Anti-Discrimination Act of 1977 and the Privacy and Personal Information ACT NSW 1998

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Privacy

Policy Context

This police relates to Standard or other external requirements, Legislation or other requirements, Contractual Obligations, Community Care Common Standards NSW Disability Standards, Privacy Act 1988 (Commonwealth) & Australian Privacy Principles

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Client Rights and Service Charter

Policy Context

This police relates to Standard or other external requirements, Legislation or other requirements, Contractual Obligations, Community Care Common Standards NSW Disability Standards, Charter of Rights and Responsibilities for Community Care....

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Charter of Care Recipients Rights & Responsibilities

Policy Context

This police relates to Standard or other external requirements, Legislation or other requirements, Contractual Obligations, Community Care Common Standards NSW Disability Standards, NSW Disability Services Act (1993)

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Australian Aged Care Quality Agency Review
ItSoWel
underwent a quality review conducted by the Quality Agency on 19 January 2016.
The quality review assessed the performance of ItSoWel’s Community Home Support Program services
against each of the expected outcomes of the Home Care Standards as set out in the Quality of Care Principles 2014.
ItSoWel is pleased to inform the community that it has received the Final Quality Review Report and it has met
18 out of the 18 expected outcomes of the Home Care Standards.
@ Copyright ITSOWEL 2016